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Privacy Policy
How DVD Wholesale UK Handles Personal Information
This policy explains how we collect, use, store, and share personal information when you browse the website, contact us, or place an order for delivery within the UK.
Information We Collect
We may collect your name, email address, telephone number, billing and UK delivery address, postcode, order details, payment status, IP address, browser information, account details, and messages sent through our contact form or by email.
How We Use Information
We use personal information to provide the website, process and deliver orders, answer product and wholesale enquiries, manage accounts, prevent fraud, keep tax and transaction records, improve website operation, and comply with legal obligations.
Our Reasons for Processing
Depending on the situation, we process information because it is needed to perform a contract, comply with a legal obligation, support our legitimate business interests, or because you have given consent. You can withdraw consent where consent is the basis for processing.
Payments and Service Providers
Payments are handled by the payment methods shown at checkout. We do not intentionally store full payment card numbers. We may share necessary information with payment processors, delivery carriers, website hosting and security providers, email services, professional advisers, and other suppliers that help us operate the store.
Cookies and Analytics
The website uses necessary cookies for functions such as the basket, checkout, account login, and security. Analytics or marketing cookies should only be used in accordance with the choices shown in the website’s cookie controls.
Data Retention and Security
We keep information only for as long as needed for the purpose for which it was collected, including order support, accounting, tax, fraud prevention, and legal requirements. We use reasonable organisational and technical measures to protect information, but no online system can be guaranteed completely secure.
Your UK Data Protection Rights
Depending on the circumstances, you may have rights to request access, correction, deletion, restriction, objection, or a copy of your personal information. You may also complain to the UK Information Commissioner’s Office if you are concerned about how your information is handled.
Privacy Contact
For a privacy request, include enough information for us to identify the relevant account, order, or enquiry.