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Returns & Refunds
Returns, Damaged Items, and Refund Support
Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incomplete, or different from what you ordered. Nothing in this policy limits your statutory rights.
Change-of-Mind Returns
Consumer and wholesale business customers may request an eligible change-of-mind return within 14 days of delivery. Items must be unopened, unused, and kept in suitable condition while the return is arranged. Contact us before sending anything back so we can review the order and provide the correct return instructions.
Sealed DVDs and Blu-rays
Where permitted by law, DVDs, Blu-rays, box sets, and other sealed audio or video products may not qualify for a change-of-mind return after the seal has been opened. This does not affect rights relating to defective, damaged, or incorrect goods.
Damaged, Defective, or Incorrect Items
Email your order number, product title, clear photos of the item and packaging, and a short explanation of the problem. After reviewing the details, we will explain the appropriate next step, which may include a replacement, refund, partial refund, or another suitable resolution.
Return Shipping
Contact us before returning an item so we can provide the correct instructions. For an eligible change-of-mind return, the buyer may be responsible for return postage. Where a return is required because an item is confirmed defective, damaged, incorrect, or supplied in error, we will explain the applicable return arrangement.
Refunds
Approved refunds are normally sent to the original payment method after the return or other agreed evidence has been reviewed. Your bank, card issuer, or payment provider may need additional time to display the refund.
Request Return Support
Contact us before sending an item back. Include your order number and photographs when the issue involves damage, packaging, or an incorrect product.