Answers for UK orders, free delivery, returns, and wholesale buying

Orders are normally prepared after payment is confirmed, with estimated delivery in 7–15 working days. Processing can vary by product availability, order size, packaging requirements, and whether the order includes mixed DVD and Blu-ray titles. Read our UK Shipping Policy

Tracking is provided when available. Please check the email address used for your order and keep your order number available if you need delivery support.

Carrier tracking can take time to show its first scan or the next movement. Delivery times are estimates and can be affected by carrier processing, local holidays, weather, or other conditions outside our control. If the expected delivery window has passed, contact us with your order number and tracking number.

Please contact us with your order number and tracking number. We will review the delivery details and help you check whether the package was delivered to a parcel locker, collection point, building reception, neighbour, or another secure location.

Check the carrier delivery notice, email, or text message for the pickup location and collection instructions. Please collect the package according to the carrier instructions. If you cannot find the pickup details, contact us with your order number and tracking number so we can help review the delivery record.

Please contact us if your order has not arrived after 15 working days or when tracking indicates a delivery problem. Include your order number, tracking number, delivery address, and a short description of the issue so we can review it efficiently.

Contact us as soon as possible with your order number and the requested change. We will check the order status, but changes or cancellations may no longer be possible once an order has been prepared or handed to the carrier.

Contact us immediately if you notice an address error. Address corrections may not be possible after the carrier accepts the parcel. Incorrect or incomplete address details can cause delays, returned parcels, or extra carrier fees.

No. Orders start from just 1 item, with no minimum spend. Every UK order includes free shipping.

Email us as soon as possible with your order number, product title, photos of the item and packaging, and a short description of the issue. We will review the details and help with a replacement, refund, partial refund, or another reasonable solution where appropriate.

Yes. Consumer and wholesale business customers may request an eligible return for an unopened, unused item within 14 days of delivery. Contact us before sending anything back so we can review the order and provide return instructions. Read our Returns & Refunds Policy

Opened or unsealed media products generally cannot be returned unless they are defective, damaged, or incorrect.

Refunds are reviewed after a returned item is received and inspected. Approved refunds are normally issued to the original payment method when possible. Your payment provider, bank, or card issuer may need additional time to show the refund in your account.

Available payment methods are shown during checkout. If you need help before paying for a larger order, contact us with your product list and quantities. View Payment Options

Yes. Email the product titles or links, quantities, formats, and UK delivery postcode before payment. We can review availability and quantity pricing for larger wholesale orders.

This store serves UK wholesale buyers. Delivery details are shown at checkout.